Galleriio
A collaborative digital workspace for creative teams, featuring AI-assisted tools and white label portals for client interaction.
GalleriioPersonal projects, created for fun.
My ideas developed through late nights of AI prompting and tinkering.
DrikkOpp
Vibe-coded beer counter app for tracking your drinks at parties. Built for me and my friends, but open to the world. Started as a fun project to experiment with AI and vibe coding.
DrikkOppSenior IT Operations Consultant / Teamlead and Tech Lead CCM
Kim Willerud
IT consultant with experience in IT operations, customer communication, and team leadership. I enjoy being part of the whole journey, from idea to solution, and I thrive on developing both people and systems. In CCM, I have helped establish a platform and a team, while in IT operations I started an apprentice program that I am still proud of. For me, the job is just as much about people as it is about technology.
I recognize myself in Pippi Longstocking when she says: "I have never done that before, so I'm sure I can do it."
Work experience
Fremtind
Senior IT Operations Consultant
Organized under IT operations, but with roles as tech lead and team leader for team CCM. The team develops customer communication solutions in OpenText Exstream Communications Server / StreamServe.
- Technical leadership and team leadership for the CCM team
- Development and administration of customer communication solutions
- Contribution to further development of the platform, work processes, and team structure
- Problem solving, prioritization, and follow-up in an operations and delivery environment
- Collaboration with specialist environments across the organization
IT Operations Consultant
Role in IT operations with work related to technical operations, administration, and support of internal solutions and services.
- Operational IT work and technical follow-up
- Troubleshooting, problem solving, and support for internal users and environments
- Technical leadership and team leadership for the CCM team
- Development and administration of customer communication solutions
- Bridge between technical needs, operational requirements, and business needs
- Problem solving, prioritization, and follow-up in an operations and delivery environment
- Collaboration with specialist environments across the organization
Eika Forsikring
Senior IT Consultant
Senior role with a mix of general IT operations and development of customer communication / CCM.
- Operations, administration, and improvement of IT solutions
- Technical problem solving and support in complex cases
- Contribution to structure, routines, and improvement work
- Technical leadership in the CCM area
- Contribution to the establishment and further development of the CCM platform and team
- Work on customer communication solutions
- Coordination of technical activities and priorities
- Support for team members and competence development in the professional environment
- Collaboration with both technical and business-adjacent environments
Junior IT Consultant
Junior role within IT, with gradually increasing responsibility in support, operations, monitoring, and technical problem solving.
- Troubleshooting and handling user requests
- Contribution to operations and maintenance of IT services
- Gained broad experience with IT operations and practical problem solving
- Collaboration with and follow-up of vendors and external partners
Centric IT Professionals
Junior IT Consultant
Assigned to Eika Forsikring.
- Troubleshooting and handling user requests
- Practical experience in IT operations and support
Centric
Intern
Practical placement role in first-line support.
- First-line support
- Receiving, registering, and following up user requests
- Troubleshooting and technical assistance
- Practical training in professional IT support
Vestre Toten municipality
Substitute, home care services
Substitute role in home care services.
- Practical assistance and follow-up in home care services
- Work with people in a service-oriented role
- Experience with responsibility, structure, and reliability in daily work
Education
System and network administrator
Centric IT Academy | 2016 - 2017
Trade certificate, data electronics
Raufoss videregående skole | 2012 - 2015
Selected strengths
- Strong practical problem solver with the ability to find solutions in new and unfamiliar situations
- Combines technical understanding with an interest in people and team development
- Experienced in taking responsibility in both operational and leadership roles
- Enjoys improvement work, structure, and the development of stable solutions
- Good understanding of the transition from idea, need, and requirement to a working technical solution
Short version
Senior IT operations consultant, team leader, and tech lead with experience from Fremtind, Eika Forsikring, and Centric. Has worked with IT operations, development, support, team leadership, and customer communication, with particular experience in CCM and OpenText Exstream Communications Server / StreamServe.